Help & support
Frequently Asked Questions
Find quick answers about how My Life Plans works for participants, carers, and providers — plus everything you need to know about the current NDIS changes and reforms. You can search across all questions or browse each section.
Showing all items
No FAQs match your search. Try a different word, or clear the search to see all questions.
FAQs for providers
Information for registered NDIS providers and professionals using My Life Plans as part of their service delivery.
My Life Plans is available to Registered NDIS Providers. This ensures high-quality, safe, and accountable service delivery aligned with NDIS Practice Standards.
No. My Life Plans is not a registered service provider. It’s a participant-owned planning and communication platform (a tool) that complements provider work by supporting shared goal-setting, coordination, and recordkeeping. We do not offer direct support.
Yes. Using My Life Plans aligns with multiple NDIS line items, particularly under: Support Coordination (Capacity Building); Improved Daily Living (Allied Health & Therapy planning); Increased Social & Community Participation; Improved Life Choices (Plan Management). We provide relevant item numbers and a usage guide for each category on each page.
Yes. There is a low-cost annual access fee for registered providers, tiered to suit different business sizes.
My Life Plans supports key aspects of the NDIS Practice Standards, including participant-centred planning, goal tracking and documentation, coordination of teams, NDIS planning, life transitions, and end-of-life planning.
Benefits include: clear visibility of participant goals, needs, and preferences; reduced duplication by aligning the full care team; easier evidence for audits through collaboration and communication; time savings via centralised planning and shared updates; participant capacity building and plan understanding; and reduced financial misuse.
Yes. With appropriate consent, you can be linked to multiple participant profiles, helping you manage caseloads efficiently while keeping each plan person-centred.
No. It’s not a case management or billing system. My Life Plans complements existing systems by focusing on shared planning, participant engagement, and communication.
Yes. Registered providers receive onboarding support, training guides, and access to our help centre. Optional 1:1 implementation support is also available.
It promotes transparency, financial safeguarding, and better communication. Teams can identify and respond to early warning signs of neglect, abuse, or financial misuse. It also educates participants and carers on budgeting, rights, and decision-making.
FAQs for participants & carers
Common questions from NDIS participants, carers, and families about how My Life Plans fits alongside your current supports.
Anyone with an NDIS plan can use My Life Plans. It also supports carers, nominees, guardians and providers to stay coordinated and informed. Registered providers still deliver your actual services.
It helps you and your care team communicate and plan together. With your permission, providers can stay connected so everyone works toward your goals.
Yes. Your data is stored securely and only shared with the people you choose—you're always in control.
We don’t manage your NDIS budget, but we provide simple tools, guides and planning support so you understand your rights, recognise risks, and stay in control of your funding.
My Life Plans is a tool, not a service provider. You choose what to share and with whom. Before allowing a provider to access your information, ensure a consent form is in place between you and that provider per NDIS recommendations.
Absolutely. Easy Read, visual and audio tools explain your plan in simple language so you know what supports you have and how to use them.
No. It works alongside coordinators and professionals to keep everyone organised—it doesn’t replace them.
Carers and guardians can track supports and goals while respecting the participant’s choices and privacy. We also provide practical tools and guides—from plan reviews to life transitions—to help you feel informed and prepared.
Yes. You can complete it together with someone you trust. It’s designed for teamwork while you stay in control.
Yes. We offer simple guides and support for you, your carers and team members. You can also reach us via the Contact Us page.
No. It’s step-by-step and easy to use. You can also use Easy Read guides, audio and downloadable PDFs.
You can update your goals and supports anytime. My Life Plans is flexible, and your team stays in the loop when things change.
Your data remains private and isn’t used in any other way.
My Life Plans costs $300 per year. It can usually be funded through your NDIS plan (for example, Capacity Building or Support Coordination). Ask your provider or Support Coordinator to help if needed.
It was built for participants, carers and providers who want to better understand and manage NDIS supports—staying connected, supported and in control.
Join and pay the $300 annual fee. We’ll provide an invoice you can submit to the NDIS for reimbursement. It’s commonly claimed under Capacity Building line items like Improved Life Choices, Support Coordination or Improved Daily Living.
Most NDIS plans run on 12-month funding cycles. Annual billing aligns with planning and review. As more plans move to quarterly funding, we’ll adapt pricing to make it easier to manage.
If your subscription was paid using NDIS funds and a refund is approved:
- The refund must go back to whoever paid the original invoice (NDIA, your plan manager, or you if self-managed).
- You are responsible for notifying the NDIA or your plan manager about any refund received.
- Refunded NDIS funds cannot be kept for personal use.
- Refunds are assessed under Australian Consumer Law and our normal refund policy.
NDIS Changes & Reforms
Understanding the evolving NDIS landscape — what the reforms mean for participants, children, carers, and how to prepare for upcoming reviews.
These questions and answers are based on proposed NDIS reforms and available information as of April 2026. Details may change as legislation and guidelines are updated. Always check ndis.gov.au for the most current information.
Most participants will be reassessed over time as the new framework rolls out. This may occur at your next scheduled review or earlier in some cases.
Funding will be more closely linked to how your disability impacts your daily life, rather than diagnosis alone. This means your ability to clearly demonstrate functional challenges will be critical.
The I-CAN assessment is a structured tool used to measure functional capacity across areas such as communication, mobility, and daily living. It helps determine support needs in a more standardised way.
Your diagnosis will still be considered, but it will carry less weight than evidence showing how your condition affects your everyday functioning.
It is possible. If assessments indicate a lower level of functional impact, funding may be adjusted accordingly.
Plans may follow more consistent funding ranges based on assessed needs, which could reduce flexibility compared to the current system.
There may be increased use of digital systems to support decision-making, but human oversight is expected to remain part of the process.
Review timelines may vary, but there may be more structured or consistent review processes moving forward.
You will need clear, up-to-date evidence such as therapist reports, functional assessments, and documentation of daily challenges.
Without strong evidence, it may be difficult to justify your current level of support, which could result in reduced funding.
Yes, eligibility criteria are expected to tighten as part of efforts to manage scheme growth.
In some cases, yes. Participants may be reassessed under new criteria and could transition to other support systems if they no longer meet access requirements.
Individuals with lower or less visible support needs, including some people with ASD Level 1 or 2, may be more affected.
Some children may no longer receive individual NDIS plans and may instead be supported through alternative early intervention pathways.
Thriving Kids is a proposed pathway where children receive support outside of the NDIS, often through mainstream or community services rather than individual funding.
Some children in these categories may be redirected to alternative supports, depending on how their needs are assessed.
Support is expected to come from community-based or mainstream services, which may not be as tailored or consistent as NDIS-funded supports.
It is unlikely to provide the same level of individualised, funded therapy that the NDIS currently offers.
This is a key concern. Families may need to advocate strongly or seek reassessment if supports are insufficient.
It may be possible, but it would likely require a reassessment and strong evidence demonstrating significant functional impact.
Changes are expected to begin rolling out from 2026, with a gradual transition over several years.
Most children are expected to be reassessed at some point as part of the transition.
By clearly documenting daily challenges, therapy needs, and the impact on their ability to function at home, school, and in the community.
Because their needs may be underestimated if they are not clearly evidenced, leading to assumptions that mainstream supports are sufficient.
Yes, there will be a stronger focus on early intervention delivered outside of the NDIS for some children.
It refers to how a disability affects everyday activities such as communication, self-care, learning, and social interaction.
Through consistent documentation, reports from professionals, and real-life examples of challenges faced each day.
They may be adjusted depending on assessed needs and whether supports are deemed reasonable and necessary.
There are concerns that this area may see reductions or tighter controls, particularly where outcomes are harder to measure.
Support coordination may continue but could be more targeted or limited based on individual circumstances.
Budgets will be more closely aligned to assessment outcomes and standardised funding levels.
Yes, there may be clearer rules and tighter controls on what funding can be used for.
Supports must be directly related to your disability, provide value for money, and be essential for your functioning and participation.
Payments may move toward more controlled, traceable systems, which could limit flexibility but increase oversight.
Choice and control are expected to remain, but there may be more guidelines around approved supports and services.
They may become more important, especially if they are seen as cost-effective ways to support independence.
Start gathering evidence, updating reports, and clearly documenting your daily support needs. Early preparation is strongly recommended and can make a significant difference.
Waiting too long, not collecting enough evidence, and underestimating the importance of functional impact.
By being proactive, well-prepared, and clearly demonstrating ongoing need.
Challenges with daily tasks, behaviours, support required, and any impact on independence or participation.
Experienced providers, planners, and support services familiar with the evolving system can offer guidance. My Life Plans can also help you understand the changes, prepare effectively, and advocate for your needs.